Margaret's Dashboard
Overview of calls, alerts, and activity
Total Calls
12
This month
Avg Duration
7.25 min
Resolution Rate
83%
Last 30 days
Total Minutes
87
This month
Recent Calls
View alliPhone photos not syncing to iPad
2026-02-24 at 3:30 PM · 8:00
WiFi keeps disconnecting on laptop
2026-02-23 at 10:15 AM · 6:00
Suspicious call claiming to be from IRS
2026-02-21 at 2:00 PM · 12:00
Can't switch TV input to streaming box
2026-02-20 at 11:30 AM · 9:00
Just wanted to chat and say thank you
2026-02-18 at 4:45 PM · 5:00
Alerts
1Potential IRS Scam Call
urgentMargaret received a suspicious call from someone claiming to be from the IRS demanding gift card payment. She was advised not to comply.
4d ago
10th Call Milestone
infoMargaret has made 10 calls to Maple! She's becoming more comfortable with technology support.
6d ago · Acknowledged